Opd-checkin-appointment

1. Scheduling an Appointment:

Online Appointment System:

You can book your appointment through ESIC's AAA+ mobile app.
Select the OPD department you wish to visit.
Choose a preferred date and time slot.
Enter your personal details and any relevant medical information.
Confirm the appointment and receive an electronic confirmation via email or SMS.

In-Person Booking:

Visit the hospital’s OPD registration desk.
Produce your ePehchan Card and other Photo ID card. Book an appointment for the day for consultation with doctor of a speciality.

2. Check-in Process:

Before Arrival:

Ensure you have all necessary documents, such as identification proof, ESIC card and any previous medical records or referral letters.

Arrival at the Hospital:

OPD Reception Desk: Upon arrival, proceed to the OPD reception desk. Taken a queue token if you have not taken a prior appointment.
Registration: Present your appointment confirmation received through SMS or the queue token, ESIC card, and identification to the staff.
Verification: The staff will verify your details, update your records if necessary, and register your visit.
You shall be provided with a sequence number in the particular speciality. You shall have to wait for your turn.

3. During Your Visit:

Waiting Area:

Consultation:

When your number is called, proceed to the respective department.
Consult with the doctor or specialist as per your appointment.
If required, the doctor may request additional tests or refer you to other departments.

4. After the Consultation:

Follow-Up Appointments:

If needed, schedule follow-up appointments at the reception desk or through our online system.
Prescriptions and Tests:
Collect any prescribed medications from the hospital pharmacy.
If additional tests are required, visit the respective department (Radiology or Laboratory, etc.) as directed.
Referral:
If referred to a government hospital or an empanelled center, follow the instructions for referral and cashless treatment or otherwie as per ESIC guidelines.

5. Additional Information:

Appointment Rescheduling/Cancellation:
If you need to reschedule or cancel your appointment, contact the hospital’s OPD helpdesk or use our AAA+ mobile App as early as possible.
Feedback:
We value your feedback to continually improve our services. Please share your experience with our staff or through our feedback forms available at the hospital.
We are committed to providing a seamless and supportive experience for all our patients. If you have any questions or need assistance, our staff is always here to help.

Last updated / Reviewed : 2025-05-27